Mercury Insurance Reviews | mercuryinsurance.com @ PissedConsumer

Juan R Con

Juan R Con |

Edison, New Jersey

Company want the premium (money) but do not pay claim.

Feb 12, 2024

1.0

Consumer: Stay away from this company. We have been paying the premium in full to this insurance company for years. This insurance company demonstrated they only want the money, but did not pay the claim for accidental water discharge damage per policy. We did cancel the policy.

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User's recommendation: Consumer: Stay away from this company.

Dawn S Ppg

Dawn S Ppg |

Oklahoma City, Oklahoma

I would give them a negative number if I could. Been paying premiums for years. We had wind damage from 70mph winds and they refused the claim and won't even talk to us.

Jan 07, 2024

The adjustors was such a chicken he wouldn't even discuss the claim. Just said it was in my email. Now they will not even call us back. We have left 10 voice mails a day asking for a call back. This has been over 2 weeks and nothing. Do not waste your money. Choose anyone but them. Their car insurance isn't any better

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Loss:

$8000

Cons:

Rip offs

Preferred solution: My claim processed. Seventy mph wind damage tore the ridge shingles off our roof

User's recommendation: Just move on do not waste your time or money

Reka Sjc

Miami, Florida

Problem with residential address

Feb 27, 2023

I apply for a credit card got approved. I received an email that something its wrong with my address

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Anonymous

Guest-4343018

San Bernardino, California

Claims

Feb 03, 2023

I have been with your company since 2018. I have never missed one payment and all payments have been paid on time. The way I was treated by your team was disappointing. I canceled one of cars insurance back in December. Because your team did not do their jobs in a timely manner, I got charged for that payment again. Now my account will bounce due to the negligence of your company. I am considering another company because you guys do not care about your long term customers.

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User's recommendation: Help longtime customers resolve their issues fairly

Hollienne H Yth |

Duncan, Oklahoma

Billing

Aug 08, 2022

3.6

I needed to reset my auto pay after purchasing a new vehicle. Mercury,as always,provided excellent service. The rep was clearly understood,efficient,and did her job with a positive attitude. I have NO complaints about Mercury Insurance other than their premiums are a bit high,nut for such great coverage and service,it's worth it!

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Pros:

Mercury has given me great service and reliable coverage
I thought mercury represented value for money
Was reliable but changed over the years

Cons:

No cons

Preferred solution: Nothing. Issue is resolved.

User's recommendation: Check it out!

Bao Iha

New Orleans, Louisiana

Card stolten

Jul 29, 2022

YesNeed replacement card I was car jacked and bee teen up. New addresses is 4440 st Metairie Louisiana 700006. Send a new onne immediately

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Michael H Ybv |

Tustin, California

Canceled insurance, and never received an email from the agent on the 22nd.

Apr 22, 2022

1.7

Increased cost several times over the ten plus years, every other month. And spoke to the agent, the agent said I would have to answer an email, then contact the main office to confirm. The office is in city of Tustin,ca.92781.payment was taken for the policy

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Loss:

$119

Pros:

Was reliable but changed over the years

Cons:

Constantly raising the cost of coverage

Preferred solution: Full refund

User's recommendation: chose your insurance carrier

Kailei Zvr

Madison, Wisconsin

Payments

May 16, 2022

3.1

Called about payments automatically coming out of my account for a card that was cancelled over a year ago. Helped me figure out the balance, but the call dropped as soon as I was getting transferred to the website department because I couldnt remember what I used to log into the account. Not happy the call was dropped.

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Ellen C Jgy

Longview, Texas

No card received

May 27, 2022

I have never received the card, can u check to see what happen to it, please. Ellen collins 210 778 **** call me.

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Preferred solution: The card

Anonymous

Guest-3491643

Portland, Oregon

Payment

Apr 16, 2022

5.0

Your website pissed consumer did a bait and switch!! I have no issue with Mercury. Go away and leave me alone

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User's recommendation: nothing

Anonymous

Guest-3399827

Los Angeles, California

Fraud

Mar 11, 2022

Dear legal team ! On December 8th, I was a victim of insurance fraud by a company called Jericho share!

Their crimes and scams are all over the network! I thought I was buying blue shield health insurance. After I gave my gave the sales rep said hed adding a $100.00 fee. I said no wait that doesnt sound right.

He said yes its standard. I said no do not charge. He said ok. This is our 3rd call.

I researched and realized they were a huge national scam . I called again and he promised not to charge. Then he put me on hold for 40 mins. Thats when he lied and charged.

I told mercury aboutnit and it , like Amex and capital one, my other cards they took care of the customer. My card has been maxed out for 3 months since December due to COVID etc. the minute I paid my bill in full, mercury let the charge go through a second time. I warned mercury and a dispute was filed with the details that these people were not legit and were criminals.

Mercury ignored me, a loyal customer and let the charge go through! I warned that they were fraud!!!! I need my money back! Not only are the a scam, but mercury let them scam me!

I need my money back asap!

This is wrong !!! Its been very stressful!!! Please have mercury return my money or have mercury reverse the charge. I am a victim here and I am a loyal customer that even warned mercury!!!!

I need my money back in my account asap! Thank you, piper

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Eduardo Pjt

Knoxville, Tennessee

To see if I can change my date of payment

Feb 07, 2022

I dont KNOW I HAVE TO FILL OUT A THOUSAND DAMN THINGS AND I STILL HAVENT GOTTEN THIS THING TO DAMN CALL THE NUMBER HOW AM I GONNA GIVE A REVIEW BEFORE I TALK TO ANYONE SOOOO DUMB !!!! I CAN TELL THIS IS GONNA BE FUN !!!!

NOT

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User's recommendation: Don’t Have To Call Customer Service

Victoria G Npk

Raised umbrella policy $200 during COVID SHUTDOWNS for no reason - never filed claim never used policy!!! UNCONSCIONABLE!!,,

Apr 23, 2021

Raised umbrella policy $200 during COVID SHUTDOWNS for no reason - never filed claim never used policy!!! UNCONSCIONABLE!!,

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Loss:

$200

Pros:

Variety of insurance coverage

Cons:

Bait & switch rates - constantly raise rates

Preferred solution: Price reduction

User's recommendation: DONT USE MERCURY INSURANCE!!! RIP OFF!! BAIT & SWITCH RATES!!!

Insurance Expert Talks

Insurance Claims Tips: What Red Flags to Watch Out

Apr 23, 2021

Insurance claims, insurance fraud & why you might need a public adjuster. Watch our video interview with Vince Perri, CEO of Commercial Claims Show, get expert tips on how to file insurance claims and get the settlement.

Read full article

Vince Perri

Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.

Willy F

Nuremberg, Bavaria

Do not signup with this insurance

Dec 19, 2019

1.0

They do not return the calls They tell you they will come to your house and inspect your car and they never show up nor call Mike the supervisor gives u miss information The adjuster in Tampa Fl should be fired I rather pay a little bit more and go somewhere else

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Reason of review:

Poor customer service

Preferred solution: Let the company propose a solution

2 comments

Willy F

Dec 19, 2019

They need to become more customar oriented Hopefully they will pay more attention because this company has more potential because of the name recognition

Helpful

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Parker Fwz

Phoenix, Arizona

Vehicle total loss

Jul 11, 2019

I was in a car accident which was the other drivers fault two months ago. The vehicle was a total loss. I reached out to mercury the day of the accident and have been in contact pretty much daily with mercury. I requested the insurance be canceled two months ago. Mercury was supposed to cancel the policy early June. To no avail, they took a payment from my bank account in June causing the account to overdraft. I have tried multiple times to call and email the agent with documentation and proof payment caused overdraft fees and the policy is still active. I called mercury about the whole situation and the customer service department was no help at all and told me to speak with my agent! I can’t get her to call me back after calling and leaving messages multiple times as well as emails over and over. I logged into my account only to see that there is a scheduled payment to come out of the overdraft account again for 7/26. I cannot get anywhere with this company. They refuse to reimburse the funds for the June payment or the fees that my bank has charged due to insufficient funds. I have proven emails from my agent in early June that state the policy would be canceled. I will be reporting mercury to BBB and consumer affairs. How can you trust a company that simply never calls you back knowing that the fault was not mine with proof of police reports. It makes no sense.

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Cons:

Entire experience

Reason of review:

Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

Guest-1583037

Irvine, California

Rookie Adjusters - Corrupt Insurance Company

Jul 10, 2019

We have had 4 claims with Mercury within the past 4 years. On our first claim, Mercury didn't do an asbestos test for the damaged area. Because Mercury assumed that it would only have one claim. The only reason why we found out that Mercury didn't do an asbestos test was when the same area was damaged again. Because Mercury lowballed the first claim for the same area. Asbestos tests run about $1100. And the insurance companies pick up the cost for that. If Mercury 'forgets' to do an asbestos test, policy owners would not be aware of it - unless they had another claim. If Mercury fails to do testing that cost $1100 for uninformed insured with damages - Mercury saves a lot of money. And audit of Mercury claims by the Department of Insurance or a good law firm would flush out that information. And, Mercury lowballs the scope of damages - by rookie adjusters that have no clue about construction. They focus on job security - not homeowner damages. And they are trained that way - by Mercury. Then Mercury disregards the experienced State -licensed contractors who know the damages and the actual repair and replacement costs for the State of California. And who work in the filed in construction for years and years. Contractors who have far more experience and expertise than anyone at Mercury sitting behind a desk - or In & Out adjusters trained on the job for their 'construction' expertise. What a racket.,

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Contact Information

Website:

www.mercuryinsurance.com

Mailing Address:

1700 Greenbriar Lane

Brea, California 92821

United States

Phone:

(800) 503-3724

Contact Mercury Insurance Customer Service

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About

Summary

Mercury Insurance Group was founded in 1961 by George Joseph and now is headquartered in Los Angeles, California. The company specializes in automobile and property insurances. The company sales its insurances through brokers, whose activity is check and improved by the call center. The Mercury Insurance Company does not provide policies for drivers who over the last three years were engaged into three or more car accidents, who are unemployed, or have criminal history. Insurance is not granted to the vehicles which are considered to be too risky (Lamborghini and some models of Porsche).

A donation (1 million USD) by Mercury Insurance Group to the LAPD was made to support recruiting police officers.

Mercury Insurance is ranked 182 out of 1820 in Insurance category

Area Served

USA

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Mercury Insurance

Mercury Insurance Overview

Media from reviews

Top Mercury Insurance Reviews

"Billing"

"Company want the premium (money) but do not pay claim."

Company want the premium (money) but do not pay claim.

I would give them a negative number if I could. Been paying premiums for years. We had wind damage from 70mph winds and they refused the claim and won't even talk to us.

Problem with residential address

Claims

Billing

Card stolten

Canceled insurance, and never received an email from the agent on the 22nd.

Payments

No card received

Payment

Fraud

To see if I can change my date of payment

Raised umbrella policy $200 during COVID SHUTDOWNS for no reason - never filed claim never used policy!!! UNCONSCIONABLE!!,,

Insurance Expert Talks

Insurance Claims Tips: What Red Flags to Watch Out

Do not signup with this insurance

Vehicle total loss

Rookie Adjusters - Corrupt Insurance Company

About

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