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Cheaper is usually just that. I went with Mercury Homeowners insurance because it was about $100.00 cheaper than my current insurance of Liberty Mutual. Initially Mercury approved me after someone came and inspected the house when I wasn't there and I made the yearly...
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1.0
#1072234
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Mercury Insurance - Auto Claim Review
Lie, cheat and steal!! I was involved in a car accident on January 5, 2017. Seeing as the at fault driver admitting negligence, I assumed the insurance would do the right thing and get my car fix ASAP. Mercury insurance dispute the claim so they won't have to pay. They...
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1.0
#996947
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Been a member with Mercury Insurance for years. Paid tens of thousands of dollars in premiums. As my son came on to the policy they made it much too expensive so we decided to move to another carrier. They had the audacity to charge us 10% of our policy as a...
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2.8
#992633
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Mercury Insurance Auto Insurance Review

Mercury Insurance
#738416
I'm so pissed off I will never tell anyone about Mercury. My car been in an accident for a month now and no one has called or come to look at my car I have full coverage and still nothing
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Cancellation Policy Review

Mercury Insurance
#623916
Just tried to go to new insurance company and mercury refused to cancel my policy and broke the law. My new agent is going to take responsibility for the charges to cancel.
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The rates go up year by year and WORST CUSTOMER SERVICE ever. You'll end up in shame for no reason. They consider themselves as demi gods. They are RUDE RUDE RUDE !!! No wonder they are receiving so many negative reviews. They'll never get back to you they'll never...
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1.5
I didn't like
  • Calls straight to voicemails waiting days to receive call back
  • Talking with customer with bad and loud manner
  • Agent asked so what do you want now
#977567
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Forget about getting anyone on the phone....even their online web site doesn't work. ERROR or DUE TO EXPERIENCING TECHNICAL ISSUES WHEN ARE UNABLE TO ANSWER YOUR CALLS, CALL BACK LATER.....for 2 months the same ***! Never in 35 yrs of having both Car and Home Insurer's...
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#926400
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My mom was hit by a person who reversed his car and hit my moms car; he knew she was there because prior to the reverse hit he completely stopped his jeep liberty and my mom honked the horn for him to go; he then put his car in reverse and rammed her front end then...
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1.0
I didn't like
  • Entire experience
  • Incompetent
#918546
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my son slid off a road, the car free fell about 4 feet which collapsed the engine mounts and two of 4 struts - extensive frame and suspension damage. Mercury recommended a body and paint shop and never inspected the frame nor mechanical members for damage. Later...
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#848507
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My agent called three weeks ago to tell me that they have taken me off their policy because my license was suspended. They didn't know why my license was suspended. So, I went to the DMV and it was b.c of an accident that happened LAST SUMMER! 11 months ago!!! MY...
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Anonymous
Robbo

Insurance companies don't send you the DMV's SR-1 form- it's mailed directly to you by the DMV after the claim is reported to the DMV. Neither the agent nor the company is all...

1.4
#825754
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I got rear-ended. I have insurance with Mercury. The party that hit me has insurance with Mercury. You'd think handling the claim would be easy, right? Mercury's people are either wholly inept or their systems are woefully antequated. Five days later, my adjuster...
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Anonymous
RW

Mercury simply does not pay the bulk of its claims or pays only an extreme low ball amount. Consider contacting a class action attorney about this situation.

Anonymous
Robbo

Your expectations are unrealistic and would require Mercury to breach insurance statutes and industry-standard claims investigation and settlement practices.Each adjuster (you...

#793062
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I had a claim on 12-31-15 with Kristin Thomson. Very disappointed with her customer service. During her first contact, I was told many times that I have up to 30 days for rental company. On Feb 4th, at 1:51pm I received a missed call from 714-978-8515 and only know...
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Anonymous
Anonymous

Why would you set up your voice mail if you never listen to it. It's not the agents fault you're incredibly hard to reach.

2.8
I liked
  • Price
I didn't like
  • Agent asked so what do you want now
  • 1 call at 2pm expect u to pick up return car same day no 2 calls
  • I was told you chose your body shop you have to deal with it
#786413
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