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1.5 Based on 4 reviews
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my son slid off a road, the car free fell about 4 feet which collapsed the engine mounts and two of 4 struts - extensive frame and suspension damage. Mercury recommended a body and paint shop and never inspected the frame nor mechanical members for damage. Later damaged axle seals caused loss of oil and a failed gear box. Mercury denied coverage. We bought suit which revealed a "set up" to deny claims by using a faux expert hired for very... Read more

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My agent called three weeks ago to tell me that they have taken me off their policy because my license was suspended. They didn't know why my license was suspended. So, I went to the DMV and it was b.c of an accident that happened LAST SUMMER! 11 months ago!!! MY LICENSE WAS SUSPENDED FOR OVER 11 months! In CA by law if you were in an accident (your fault or not) and the damage is over $750, you must report to the DMV! Did my insurance tell me... Read more

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I got rear-ended. I have insurance with Mercury. The party that hit me has insurance with Mercury. You'd think handling the claim would be easy, right? Mercury's people are either wholly inept or their systems are woefully antequated. Five days later, my adjuster still can't tell me the policy limits of the party that hit me!! As for my medical claims, they tell me to put them through my health insurance company. Shoot how about making the... Read more

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I had a claim on 12-31-15 with Kristin Thomson. Very disappointed with her customer service. During her first contact, I was told many times that I have up to 30 days for rental company. On Feb 4th, at 1:51pm I received a missed call from 714-978-8515 and only know that # is from mercury after talking with Ms.Thomson today. She said the phone call was meant to tell me my car was ready. Badly, I couldnt pickup my cell phone, she told me that... Read more

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I switched my daughter's auto policy to Mercury after getting a good quote online through AIS. I set up auto pay through their website and was charged the quoted price the first month. The second month I was charged over double the quoted price!!!! It took over 3 hours and 2 days to cancel the policy ( I am going back to USAA!!!) and I was told by a rep over the phone that I MIGHT have a cancellation fee. Are you kidding me??!!!! They will... Read more

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I'm so pissed off I will never tell anyone about Mercury. My car been in an accident for a month now and no one has called or come to look at my car I have full coverage and still nothing

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My 2007 Z4 BMW was sandwiched between two vehicles on 9/14/2013 after being hit by a drunk driver. There was excessive damage to the car both in the rear and also the front, where the hood of the car took a nose dive into the Escalade in front of it. I was then told to have my car towed to World Auto Body, an affiliate of mercury, where there is an onsite adjuster and I would get my car back quicker because I wouldn't have to wait extra days... Read more

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I have been with mercury insurance with about last 5 years for my home And car this co policy is weird my home has 3 claim in last 3 years For hail and tornado damage now they not going to renew anymore that is reason 3 claim in 3 yr if they have to pay us from their pocket not to renew they said this many yr we paid premium is not enough to they pay for my home damage claim This is worse insurance co May some other co is like that too learn... Read more

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Just tried to go to new insurance company and mercury refused to cancel my policy and broke the law. My new agent is going to take responsibility for the charges to cancel.

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expensive I was with them for over 4 yrs, added my 19 yr son and his used car to my policy. They quoted me 420 for both cars, mind you 1000 deduct. I had also moved gave them my new address, never received new policy. When I called they never changed address & they are charging me 634 , they forgot to mention the 400 was for my sons car only, what who pays that much crazy I would ve never accepted these terms, their customer rep lied on... Read more

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