Mercury Insurance Complaints and Reviews

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Mercury Insurance
Main address: 4484 Wilshire Boulevard 90010-3700 Los Angeles CA
(800) 503-3724, ,
  • 20 complaints
  • $11.7K claimed losses
  • $587 average
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  • Aug 16
  • Auto Insurance
  • Fort Worth, Texas
  • Auto Insurance
  • 25

I had gotten an quote of $452 for a 2012 MINI JCW insured in Texas. It was a good deal so I accepted it (July 28, 2014). This was paid in advance and in full. On August 05 I get an e-mail saying that I was due a payment of $310. No explanations, the only thing the e-mail said: Due date August 20th. I called the company and after getting multiple reasons as to why my insurance premium went up I... Read more

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  • Jun 04
  • Auto Insurance
  • Fair Oaks, California
  • Auto Insurance
  • 37

Someone insured by Mercury Insurance ran a red light and hit the front of my car as he drove by. My car is only 3 months old and the other guys Truck was full of dents with peeling paint. It is obvious from looking at my car that I was stopped because the front of my car is not dented. However, there is a large black streak across the front of my car where the Mercury insured drive side swiped... Read more

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  • Apr 25
  • Auto Insurance
  • Los Angeles, California
  • Auto Insurance Repairs
  • 39

An un-insured motorist turned left in front of me and stopped, without giving me room to stop. I had a choice between hitting her car, 10 cars to the left of her car on the other side of the street, or a Light Pole with a crowd of people behind it (There was not enough room to pass her on either side without hitting the other obstacles. So I hit her car. Mercury Insurance Company said they would... Read more

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  • Mar 20
  • Auto Insurance
  • Long Beach, California
  • Car Replacement
  • 19

4 days before I needed to have my policy renewed, I called in to remove 1 car and replace it with another FOR THE NEW POLICY. The made the change immediately and charged me a little over $65 claiming it was a mid term policy change. I tried to explain it to them but they would not listen as apparently they need every dollar they can steal (just my opinion). They even sent it to collections AFTER ... Read more

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  • Aug 23, 2013
  • Auto Insurance
  • Auto Insurance Deductable
  • 73

My parked car was hit by another driver in an open parking lot the other driver was clearly at fault. I even took pictures with my cell phone camera to document and visuals of the damage to provide Mercury Insurance. I exchanged contact, car and auto insurance information with the other driver. I also contacted my insurance company (Mercury Insurance) that very same day. I asked the Mercury... Read more

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  • May 30, 2013
  • Auto Insurance
  • Auto Insurance
  • 58

My car was burglarized in Albuquerque, New Mexico while moving from California. Car was with the movers at a Best Western Hotel parking lot. My loss was more than $3400.00. Stolen was GPS, my wives shoes and boots, my shoes, food that will be tough to find where I moved to. Waiting more than a month and found out I will be getting a whopping $416 from Mercury based on deductible, replacement... Read more

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  • Mar 19, 2013
  • Auto Insurance
  • Los Angeles, California
  • Insurance Cancellation
  • 105

They will not cancel in a timely manner, then the policy auto renews which was a surprise and they nail you with more fees and cancellation charges, dragging it out as long as possible and giving you a different story each time. Given the opportunity to cancel and keep an extra months premium for absolutely nothing and avoid a complaint and an angry consumer, they stupidly and greedily choose to... Read more

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  • Jan 31, 2013
  • Property Insurance
  • Douglasville, Georgia
  • Property Damage Insurance
  • 59

Tried to file a claim for storm damage to roof.Even had pictures with date that storm hit. Mercury sent their roofer to inspect. He said you have some wind and hail damage but not enough. He told my roofer who's company has been in business for 49 yrs. that he couldn't count damage near valleys because they could be scraped by someone. This is a 9-12 pitch, can't walk on without... Read more

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  • Dec 17, 2012
  • Property Insurance
  • San Gabriel, California
  • Property Damage Insurance
  • 1
  • 1
  • 164

Is this *** suppose to help or just take money from you. Last year, some lady without a California license was talking on the phone opened her car door(driver seat), but she was parked on the side. She should have been looking and not on the phone and not even be driving. I told this to Mercury insurance and they did nothing. after 2 weeks of calling and no one answering, I just gave up. After a... Read more

Was this review helpful? 0 6


  • Dec 07, 2012
  • Life and Casualty Insurance
  • Alief, Texas
  • Accident Insurance
  • 151

Notified Mercury within 15 minutes of accident. Took 2 supervisors to get a tow truck dispatched 3 hours later they sent a tow truck that could fit in the bed of my one ton wrecked Chevy. Little did we know this was only the beginning. Three weeks later truck still missing a single tire they claimed had to be ordered and was still not in. One quick trip with a smart phone located the tire less... Read more

Was this review helpful? 2 6
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